I have in the past (more than a few times) gotten RMA's for failed power supplies and sent them in and gotten the replacement a few weeks later. Should be simple process.
Today I go for the same and the answer is "we need you to send the entire switch". This level of stupidity I would expect from EMC but from Juniper? Unbelievable... the switch is in production and I've already replaced the failed ps with one I have on the shelf for just this occasion.
Has anyone come up against this recently and are there some magic words that can be used to talk sense into the support group ?
FWIW - these are EX4200 closet switches covered under RTF maintenance